HOW TO MAKE A RETURN
When returning goods to us, please note that:
- If you are making a Warranty Claim, or where you are returning Goods to us for any other reason, you are responsible for returning the Goods to us (including all expenses and costs);
- You must contact our Customer Service Department prior to any return;
Australia Phone: 1300 393 895
New Zealand Phone: 0800 787 877
- Risk in the goods remains with you until the goods arrive at our warehouse. Ensure that the goods you are returning are appropriately packaged to prevent any damage to the goods. You are responsible for any goods damaged in-transit. In the event that goods returned to us are in unsuitable condition, we reserve the right to reject it and send it back to you.
- You should always retain your Proof of Purchase (including your purchase docket, tax invoice or Espressotoria.com Order Confirmation Receipt) as best proof of purchase, and as proof of the date on which the purchase of the Goods was made.